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Ready to Onboard? Connect with Our Customer Success Manager

Onboarding Call with Dymond

As your Customer Success Manager, Dymond is your go-to resource for onboarding and ongoing relationship management.  She’ll review your current processes, share best practices, and provide guidance tailored to your goals.
Select Date & Time

Onboarding Call with Dymond

As your Customer Success Manager, Dymond is your go-to resource for onboarding and ongoing relationship management.  She’ll review your current processes, share best practices, and provide guidance tailored to your goals.
Select Date & Time

Get to know Dymond better

Hearing a client share a big win they achieved with our solution. Knowing that our team played a part in helping them grow their business or overcome a challenge reminds me why I love what I do. It’s incredibly fulfilling to see our work directly contribute to a client’s success and building long-term relationships where clients feel supported, heard, and confident that we’re in their corner. When clients reach out proactively to share ideas or look to us as a trusted partner, that level of trust is the most rewarding part of the role.

Before I joined the amazing team at Blue Crocus, I earned my Bachelor's in Journalism and Master's in Marketing from the University of Alabama — Roll Tide! I began my career as a News and Sports Reporter for WVUA 23 News in Tuscaloosa, Alabama, before pursuing my passion for digital marketing. Over the past 8 years, I’ve focused on helping businesses grow in the eCommerce space, combining storytelling and strategy to drive results and build lasting client relationships.

Visiting a new exhibit at an art museum

I'm just there for the good company and great music!

I play the guitar!

Experiencing the vibrant city life and food scene of Tokyo.

Something salty, like a bag of potato chips or pretzels.

A cool Si-Fi show like Stranger Things or The 100

A mix of 90s Hip-Hop and Pop.

Frequently Asked Questions

A CSM is your dedicated partner, focused on helping you get the most out of our services at BCS. Dymond is committed to making your onboarding smooth, providing ongoing support so you achieve your goals.

If you need personalized guidance, training, or support with BCS tools and services, reach out to us. We’ll help you get started, optimize your current setup, answer any questions, and provide actionable strategies.

During the call, our CSM will review your goals, provide tips and best practices, answer your questions, and guide you through the next steps for onboarding or ongoing success.

Most of our discovery calls last between 30–45 minutes. This allows enough time to address

Bring any questions you have, access to relevant tools or accounts, and a list of your goals or challenges. This helps Dymond tailor the session to your needs.
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